I shipped one of my 308's back last month for a little-up work, per call the woman was very nice sent me a pre-paid UPS shipping label to ship rifle to NEF, this rifle is five plus years old, its been a great shooter, just getting a little play. She said they would fix it free of charge, great CS service, they recived it May-09, i called back and had a 223 barrel fitted to the frame, i like schnabel forends, she said they stopped running schnabel forends but had some in stock with marks for half price, i ordered three of them for 7.50 each, they look great i see no marks or scraches on any of them, they replaced all springs and did a barrel catch heat treatment and trigger job free of charge, also when i opened the new 223 barrel box there was two new sets of scope bases and hammer spur sets also free of charge, they got the gun on 5-09, invoice date is 5-19, i got the gun back on 5-26-08, great turn a round time, that is great service, i hate to see the Gardner plant close.