I think it depends entirely on the case:
http://www.gboreloaded.com/forums/index.php/topic,120092.0/topicseen.htmlI'm surprised that Ruger has the reputation it does. It must have snuck up on me, because when I was a kid, I always thought their rifles were rough and overpriced. I am still unimpressed with their hand guns, but while they lack the fit and finish of some guns, they are safe, reliable and generally accurate. (Please don't hurt me Ruger fans.)
Remington used to be the ultimate prize in my eyes. My uncles had Wingmasters that were beautifully finished, with smooth actions. I always wanted a Remington rifle. But the cheap products like the 740/742 (before my time) and the 870E snuck in. Then came the Wallyworld specials. Then I started hearing stories. Like the one fellow who didn't like the 5-inch groups his Remmy bolt was putting on the paper, and the company told him that it was within
their standards of acceptable accuracy. When I can top that with a $200 surplus Enfield, there's a sales problem down the road.
But, "stories" is a good choice of words. They're anecdotes. Companies go up and down. No two guns are alike. I had two great Winchester scatterguns that were made in New Haven, and tried foreign-made ones that were junky. Then someone tells me the USRAC-made ones went downhill. Witness the extremes in quality from Ithica, or Dan Wesson... or S&W! S&W's were horrible after the take-over. This year, I broke down and bought a new Hillary-hole equipped S&W because, wow, it was cheap and really well put together.
If you strictly limit your options to lower-priced and new, you may not encounter the upper-crust domestic producers. While Ruger has name recognition, there are Dakotas and Kimbers, albeit at a high price. (Perfection costs money.) Personally, Ruger is all about their warranty. I understand that you just didn't want to be hassled. That's fine. However, I would have let Ruger fix their mistakes. If the shop owner eats the cost, Ruger won't learn.
And I do think they're like the car industry, or any manufacturing industry. When the sales drop off, they say "uh oh" and take a look at what they're doing wrong. Some improve, others go out of business. It doesn't help that there is so much needless government interference in the gun industry, though. (Hey, kind of like the auto industry.)