Beretta did the exact same thing years ago when I had a problem with my new 92F of one month old. Internal firing pin block frozen closed so gun could not fire, just make clicking sounds.
When I called they asked if I was a police officer I said "No, I am not. Just disapointed."
The woman on the phone gave me a repair order number for the gun shipment. She said I would get taken care of ASAP. I just sent in the gun itself and one magazine clip.
They sent back a virgin NEW 92F in a new box with 2 clips and all accessories.
Total turn around time was less than 10 days.
I've never had a problem with my newer 92F in all these years and is my most reliable gun. Period. It was promoted to bedside gun years ago and no other 9mm, .40 or .45 has been able to kick it back into the gun safe.
It is nice to here they are just as good today as then.