Remington Customer Service Great Job!!!

[1longshot]

Well it is about time,

       Remington sent me a brand new LVSF stock in exchange for my original which had a small chip out of the cheek piece and also noticeable dinging at the fore end.  I was very surprised to see this.  No questions asked and they sent me the replacement the same day they recieved it.  To top things off, my rifle, a .223 Rem, is shooting great.  I did an excellent bedding job on it; this probably my tenth bedding job.  I used a tungsten carbide bit I bought at Lowes to grind groves and notches everywhere I wanted the bedding then I taped it off and used Acraglass.  Man did this bedding job turn out right!  Pays off to spend some time doing the prep work.  Anyhow,  It is topped with a Weaver 4-14-40 silver scope, leupold mounts, and I have a Jewell trigger on the way.  

Yeah, I know the Jewells are expensive and I really can't afford it but I have an exeption; my wife shot it after shooting my 10/22 with a 9 oz KID trigger on it and told me that the Remington trigger was horrible and that I needed to get one like is on the 10/22.  And yes I ajdusted it.  Now, I have permission. Very good.  I hope I like the trigger.  I have never used or owned a Jewel.  BTW it is the stainless model.  Also the LVSF is very sharp looking as well.  And when I was grinding away at the inside of the stock I noticed fiber glass pieces throughout.  Very Sturdy.

Good shooting

Robert  :-D

[Squeeze]

Well maybe Remington is reading the forums, and is trying
to correct their reputation for slow, and unsatisfactory customer
service.  As a once loyal Remington fan, I was saddened to see
their quality drop, and their customer service decline.  Hopefully
they find a way to put quality back in their firearms, smiles
on their customer's faces, and still turn a profit.  I have my eye  
on Remington, if I see more real evidence of change,
I will be looking at one of the XR rifles, in 338 RUM.  When the  
cash gets in place for a 338 mag, as it stands now, it will be a TIkka,
in .338 Win Mag, rather than my first choice of a 338 RUM.
I hope to see more posts like this one, and fewer posts about
shoddy workmanship, and non responsive customer service.

Squeeze

[STL Cardinal Fan]

I have been in the gun business over 40 years. During those years, I have witnessed Remingotns customer care go from "A" grade to a "D" grade and quality has suffered also.

Honestly, I sell 10 Savage rifles to every 3 Remington rifles and I deal with many law enforcement agencies/officers. Their is a reason for this, Savage produces a qaulity item, backs their items up and are cheaper than a Remington. The shooters will then put the additional money saved from their gun purchase into a higher qaulity scope.

This all being said, I hope Remington has and will continue to improve upon their products and customer care. I do not want to see any gun company go under.

Ken

[TNrifleman]

I've been a Remington fan for many years. I've never had to use their costomer service despite owning and shooting many of their firearms. It's good to hear they will treat a person right when there is a problem. :grin:

[rickyp]

I sent back a remington big game knife for some minor work this was over 6 weeks ago I know they got it, I have not heard back from them so I called them and they put me on hold for a while came back and told me  they could not find it but it may not have been checked in yet and to call back in 2 weeks, I did this and they still could not give me any information about my knife, I called back yesterday and I was told it  will be at least another 2 weeks before they can repair it ( resharpen the gut hook) and ship it back out to me.

I think they lost it and will not say so. this is not good customer service

[oso45-70]

1longshot,

Its nice to hear some one say something nice about Remington rifles.
And their service, personally i have never had an occasion to send any thing back. In the fifty some years i've been active in the shooting world i've never had any problems that i couldn't fix myself. I read some posts about stuck cases in a remington rifle and they had the guts to blame the rifle. I would rather think they might have screwed up on the loading bench and then blame the gun. Its a pleasure to read a post and not flame the remington co. Thank you sir........Joe.........

[cal sibley]

I've been a Remington fan for many years, also a major critic.  I guess I expect more from Remington than the others.   Many of my rifles are Remingtons from the 70s and 80s.  All are top notch rifles.  I don't think most of their rifles today can compare to them.   My last 3 have required glass bedding the action, floating the barrel and trigger work to make them shoot accurately.  I don't feel I should have to fork over the $200+ to make a fairly expensive rifle shoot.  This has really become a sore point with me, and I'm weaning myself from their products.  Maybe they should hire more gunsmiths and fewer lawyers.  I doubt that a lawyer has ever built a decent rifle.  They seem to be shooting themselves in the foot, and I fail to see why.  Best wishes.

Cal - Montreal

[Lawdog]

I sent back a remington big game knife for some minor work this was over 6 weeks ago I know they got it, I have not heard back from them so I called them and they put me on hold for a while came back and told me  they could not find it but it may not have been checked in yet and to call back in 2 weeks, I did this and they still could not give me any information about my knife, I called back yesterday and I was told it  will be at least another 2 weeks before they can repair it ( resharpen the gut hook) and ship it back out to me.

I think they lost it and will not say so. this is not good customer service

Sounds about normal for Remington.  I think they lost it too.  Good luck getting a replacement. Lawdog