I guess you'd have to count me in the cautious category when it comes to Remingtons. I've had older ones that were terrific, then came some of the newer ones, that really make you shake your head. Poor accuracy, really poor fit and finish. Then surprisingly, one of the new CDLs crossed my palms and it was a super shooter and fit perfectly. I hope that's a sign of good things, but who knows.
Some of the issues, such as the brazed on bolt handle, I don't know. I've seen literally hundreds of Remmys over the last 25 years, and never known anyone to have a bolt handle come off. I'm still pissed that they changed the safety and it no longer locks the bolt, dumb move IMHO. The "J" lock is a lousy idea, there are many better, cheaper ways to handle that idea, like including a cable lock with the gun.
Remingtons customer service does need work, but where ever people are involved, no manufacturer wants to spend any more money than is absolutely necessary. I guess that's why we have such long waits for service and such crappy attitudes. But, hey, Kimbers no better and their rifles cost a lot more, so it's all over the place. I had to return a rifle to Weatherby that was machined wrong and scope mounts wouldn't fit on. (I have pics that CLEARLY show how far off they were). Weatherby assured me they would fix it pronto. I sent rifle and two different sets of mounts in and they didn't even bother to mount either set. I know cause I marked them to see if they would. To this day I don't know what made me think of that, but I did. Got the rifle back and traded it off, after telling the dealer of the problem.
I've said before, everyone makes a mistake, the character of a man is shown in how he makes it right, same for companies. Those that are dishonerable, no longer get my business. I'm sure it's not keeping them awake at night, but it's the principal.