Sorry you feel you got burned!   That sucks!   
I had a problem show up on a Ruger 77 in 338 Win. Mag.    The stock developed a little crack in the stock.  I contacted them and then followed their directions in sending it back to them.  In less than three weeks, I had the rifle back and it had an absolutely beautiful walnut stock.  All at NO charge!
Guess I am a very happy Ruger Customer!