Author Topic: H&R Customer Service Kudos  (Read 277 times)

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Offline dw06

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H&R Customer Service Kudos
« on: April 23, 2007, 11:04:50 AM »
Hi All,Had to send a barrel with the ejector back to H&R for service,first time sending anything back.Send it on 4/10 and received it 4/23,so 13 days counting travel time to and fro.Works like new and they even included all the papers you get when buying new,with a new owners manual and even a new screw for forend!Oh it gets better,NO CHARGE!!Now I know they had to put new pins and a new lifter in as I didn't send those with it.So I'm very pleased  ;)
Anyone else have a good story about their customer service to share?
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Offline LaOtto222

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Re: H&R Customer Service Kudos
« Reply #1 on: April 23, 2007, 12:15:12 PM »
Here was my one and only experience. I was already a reader of this site and particularly (the H&R rifles). I found out there was a sale going on in the barrel program. I bought an Ultra in .223 REM with the express reason to add a couple of barrels to it. I also found out through this site that they were out of 44 MAG barrels and you should call before ordering to find out what was in stock. I wanted a 44 because I already had a handgun and Marlin 1894 in 44 mag. Well I called, I found out that yes indeed they did not have any 44s and they were not going to have them for a while. :( I had to agonize over what to get. I finally decided on a 357 Mag barrel and a 30-30 barrel. I knew they had them because I checked. Very friendly and quick, I felt like she what she was talking about. I sent in the receiver (unshot) and stock with apprehension because it was laminated and I had read on this site again that they get banged up. But I did not have any other to send in. :( While I was at it I got ultra mounts for the barrels because both of them had iron sights. Well I've got this pretty long already. It took about 5-6 weeks to get them back. Every thing was in the box. The stock was not marked up, dinged or any other damage that I could see ;D. I found and extra hammer spur that I did not order (already had one) and an extra forearm screw in the box. I thought the service was outstanding in every way. I could not think of anything they could have done better. ;D I was getting ichy to bust a cap or two but expected a longer leade time with the return of the barrels. BTW I think the two barrels I bought in the barrel program fit better than the original one did.
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