« previous next »
Pages: [1]   Go Down

Author Topic: that @#$%^&* customer service @ Taurus  (Read 1789 times)

0 Members and 1 Guest are viewing this topic.

Offline 140orbetter

  • Trade Count: (0)
  • Member
  • *
  • Posts: 58
that @#$%^&* customer service @ Taurus
« on: April 03, 2004, 02:33:49 AM »
Allow me first to say I enjoy my Taurus Tracker revolers. They are sturdy and good looking.
 Secondly allow me to vent this! Their GD customer service dept. is worthless!!!! For the past several weeks they have been jerking me around over a 10-032 scope mount. I called to order one (and to begin with why do they not have a 1-800 # for customer service?) had my Visa card charged and was told it would be sent in 3-5 working days. Well each week For the last 4 I have called their CS dept. asking where it was. Only to be told it was on back order. Today I got my Visa statement and found that the $62.00 for the mount was on the statement and still no dam mount!
 Once again another long distance call and the same Spanish speaking wench says" Oh, I see the order was never processed from back order to in stock sales. It will be shipped NEXT WEEK."
 If Taurus really is interested in cleaning up their reputation you would think it should start with the CS Dept. 140ob
Logged

Offline magooch

  • Trade Count: (0)
  • Senior Member
  • *****
  • Posts: 6684
that @#$%^&* customer service @ Taurus
« Reply #1 on: April 04, 2004, 06:45:54 AM »
Don't know if it would help, but it sure wouldn't hurt to write them a letter or an e-mail.
Logged
Swingem

Offline Graybeard

  • Administrator
  • Trade Count: (69)
  • Senior Member
  • *****
  • Posts: 27105
  • Gender: Male
that @#$%^&* customer service @ Taurus
« Reply #2 on: April 04, 2004, 07:08:57 AM »
As I've said here on more than one occasion something is VERY WRONG with Taurus both in their quality and customer service.

Toll free number is: 1-800-327-3776. They really don't like folks to know it tho so pass it on.  :-D

GB
Logged


Bill aka the Graybeard
President, Graybeard Outdoor Enterprises
256-435-1125

I am not a lawyer and do not give legal advice.

Jesus is the way, the truth, and the life anyone who believes in Him will have everlasting life!

Offline Catfish

  • Trade Count: (0)
  • Senior Member
  • *****
  • Posts: 2696
that @#$%^&* customer service @ Taurus
« Reply #3 on: April 04, 2004, 03:35:18 PM »
GB,
Thanks for the number. I have a Rageing Bull and have had no problems with it, but from what I read here and on other boards it might be a number worth knowing.
Logged

Offline DirtyHarry

  • Trade Count: (2)
  • A Real Regular
  • ****
  • Posts: 567
that @#$%^&* customer service @ Taurus
« Reply #4 on: April 05, 2004, 03:19:45 PM »
Taurus is going down like a cold bud on a hot july afternoon.....
Logged
The early bird get's the worm, but the second mouse get's the cheese.....

Offline dakotashooter2

  • Trade Count: (2)
  • A Real Regular
  • ****
  • Posts: 952
that @#$%^&* customer service @ Taurus
« Reply #5 on: April 05, 2004, 04:32:16 PM »
I haven't even dared call them yet. My 450 misfires in double action and I'm thinking it just might be easier and quicker to take to a smith. Maybe it will help if I have my son translate my message.
Logged
Just another worthless opinion!!

Offline Pat Marlin

  • Trade Count: (0)
  • Member
  • *
  • Posts: 54
that @#$%^&* customer service @ Taurus
« Reply #6 on: April 12, 2004, 06:25:28 PM »
From what I know now, I would have a gunsmith fix it.

I'm going on week 11 waiting for my 454 Bull.  It was put on what they called a "Rush", and was supposed to be back in 6 weeks.

They are full of crap.

My attitude now is Pi$$ on TaurusUSA.  I should have never bought from them.
Logged

Offline Pat Marlin

  • Trade Count: (0)
  • Member
  • *
  • Posts: 54
that @#$%^&* customer service @ Taurus
« Reply #7 on: April 12, 2004, 06:38:18 PM »
From what I know now, I would have a gunsmith fix it.

I'm going on week 11 waiting for my 454 Bull.  It was put on what they called a "Rush", and was supposed to be back in 6 weeks.

They are full of crap.

My attitude now is Pi$$ on TaurusUSA.  I should have never bought from them.
Logged

Offline The deerslayer

  • Trade Count: (0)
  • Avid Poster
  • **
  • Posts: 203
that @#$%^&* customer service @ Taurus
« Reply #8 on: May 03, 2004, 11:04:37 AM »
Back order means there is no more in stock. That means you have to wait until they get more.
Logged

Offline Mohawk

  • Trade Count: (0)
  • Senior Member
  • *****
  • Posts: 1958
that @#$%^&* customer service @ Taurus
« Reply #9 on: July 22, 2004, 07:33:38 PM »
I called them one time, only one time, and the main CS number for the company answered the phone"Hello". Can we say........RED FLAG :roll:
Logged

Offline Pat Marlin

  • Trade Count: (0)
  • Member
  • *
  • Posts: 54
that @#$%^&* customer service @ Taurus
« Reply #10 on: July 23, 2004, 04:58:41 AM »
That was a pretty old post...

I can say this that it did take them along time, but they did a good job, and didn't charge me a dime.

The timing is now correct, they didn't mess with the trigger as I had asked, but I haven't shot it to check for acuracy as yet.
Logged
Pages: [1]   Go Up
« previous next »