Not very happy with the folks at Ilion right now!!

[KenSel]

Ok so on April 21st I sent my receiver to be fitted with a 357 barrel and I put the MO inside the work order.  A week later I called Customer service and asked if I could send in another MO for a 7-08 barrel and the guy told me to send it to the NC location, so I wrapped it in the work order and sent it off.  Well Monday I get a bill in the mail from Remington for the 357 barrel and labor.  I call them up and they have the MO for the 7-08 but not for the 357.  I'm kicking myself because I can't find the receipt for the MO and I'm pretty sure I threw it away when I cleaned out the truck.  That is my fault for not holding on to it and putting it in a safe place.  What really upsets me is how did they get the work order and lose the MO?!!!  I really hope they find it, if not then I'm out $127 and I don't have the money to pay it again.  I sold one of my rifles to get the MO in the first place.  If they don't get this resolved it will be the last H&R, Remington, or Marlin product I will ever purchase!!!!

thanks for letting me vent,
Ken

[petemi]

This is just a guess, but I would think the institution, bank or P.O. you got the money order from should have a copy.  I'd try them and see what they can come up with.  I'm sure it will get resolved.  I understand your frustration.

Pete

[spruce]

First thing to do is go to the Post Office (or wherever you got the money order) and request they trace the money order.  They can easily find out if it was ever cashed.  If it was then get a copy of their proof of this and then re-contact Remington if they were the ones who cashed it.

At any rate, the first thing to find out is if it is actually lost or was cashed and you weren't credited for it.

Good luck.

[jim36]

  They lost a two hundred forty something dollar check of mine. They got all of the info in the envelope but somehow lost the check. Good part,it never showed up anywhere. Never cleared the bank. They are pretty good at doing stuff like this.  Jim

[KenSel]

if I had the receipt I wouldn't be so worried, but I'm a dumba$$ and threw the receipt out when I was cleaning out the truck!!  I'm still gonna see if the PO has some sort of record but I doubt it since I used cash and don't have the receipt.  I'm just really praying right now that they locate it.

Ken

[quickdtoo]

Ken, they may be able to locate the serial number of the MO if you know the date you bought it and they only sold one for that amount, then they might do an inquiry on it for you. I retired from the PO as an accounting clerk for over 30yrs, I looked up a few money orders for customers in your situation, good luck. 

Tim

http://www.usps.com/missingmoneyorders/welcome.htm

[KenSel]

Tim,  I never thought of that!!  It is in an odd amount and I know the day and approximate time I bought it so I'll give that a try! THANK YOU!!!   I have a little glimmer of hope now

Ken 

[Slowhanddd]

They should be able to find it.Had the same thing happen on a ebay purchase.They found it and it had been cashed by the seller.He suddenly found it after being contacted by me.Hope it works out for you.Slow

[SM Bob]

Ok so on April 21st I sent my receiver to be fitted with a 357 barrel and I put the MO inside the work order.  A week later I called Customer service and asked if I could send in another MO for a 7-08 barrel and the guy told me to send it to the NC location, so I wrapped it in the work order and sent it off.  Well Monday I get a bill in the mail from Remington for the 357 barrel and labor.  I call them up and they have the MO for the 7-08 but not for the 357.  I'm kicking myself because I can't find the receipt for the MO and I'm pretty sure I threw it away when I cleaned out the truck.  That is my fault for not holding on to it and putting it in a safe place.  What really upsets me is how did they get the work order and lose the MO?!!!  I really hope they find it, if not then I'm out $127 and I don't have the money to pay it again.  I sold one of my rifles to get the MO in the first place.  If they don't get this resolved it will be the last H&R, Remington, or Marlin product I will ever purchase!!!!

thanks for letting me vent,
Ken

So, you sent your receiver to them on April 21st and you recently got confirmation that
they installed a 357 barrel on your receiver. Well I can top that one. I sent my receiver
to them on January 3rd. I got conformation that it was in the system on January 20th.
I called customer service about 1 month after that to confirm a rumor that they were
out of 357 Mag barrels. I have been checking the link in the email that they sent me
from the beginning to check the status of my order and it is the same old song and dance!
"The repairman is working on your firearm." The same status for 4 months! Now I
hear that they put a barrel on your receiver that you sent in April 21st, but there
is no change in the status of my order in 4 months! I'm sorry, but if I said that
I was hugely dissatisfied with Remington's customer service, it would be the
understatement of the century! Anytime I have called their customer service lately
I have been put on hold for a minimum of 15-20 minutes only to talk to someone in
North Carolina that doesn't have much of an idea, other than what they see on
their computer screens, what is going on at Ilion! I don't blame them. It's not
their fault. How could they know anything? The system  really stinks there right
now! I can only hope they get it fixed immediately, if not sooner!
It sure wasn't anything like this when the plant was at Gander Mass. Back then
I got turnarounds all the way from the left coast in less than 30 days more than once.

                                       Robert

[KenSel]

Robert,  I know what you mean.  I originally called them and asked about a 44 Mag barrel or 45 Colt barrel and was told they had discontinued both so I ordered the 357 barrel; then I found out that they have the 44 and 45 barrels.  I was supposed to get a call back from the CS in NC 3 days ago and that call hasn't came yet.  I'm gonna swing by the PO today and see if they can track the MO, after I get that info I'm going to call CS and try to get everything worked out.  That's crazy they've had your's for 4 months!!  Sounds like a soup sandwich to me.

Ken

[KenSel]

Well I found my MO receipt in a jacket pocket (Never thought to look there as HOT as its been) so I called CS yesterday and gave them the info.  They said they would try to locate it and give me a call.  They told me that both of my barrels had been fitted and were being test fired.  Hope they find my MO and get my gun back to me soon.

Ken

[JonnyC]

I have been promised calls from customer service, but never get them. Your right - their costomer service stinks. I also checked on line and saw that my gun was in the hands of a repairman. Wondering how long it takes to get it home again. I was told that they check into this site every now and then. Well depending on how things go- I may switch to TC from now on.

[quickdtoo]

I'm going the other way, sold my TC and both barrels, just bought Handi number 46!

Tim

[JonnyC]

You are Handi enough to do most of your own work. People [ like me ] who have no mechanical ability rely on the company to do things right. It's the extra barrels that are causing me the problem.

[kevinsmith5]

Quick is it too late for you to adopt ME?

[quickdtoo]

Jonny most everyone here is more or less like yourself, folks who have more ability than they realize, it just takes a little confidence to get your feet wet and work with them. 

I'm afraid you'll have to stand in line Kevin!! 

Tim